FAQ's

A plumbing license is required to install a Quantum heat pump water heater.

Our Domestic heat pump range is designed for outdoor installation. Proper ventilation assures the ability to draw ambient air for optimal performance in a stable environment. Please call our team for queries on commercial applications.

After installation, the Heat Pump can take 20-30 minutes to start up. Please allow time for the heating cycle to complete. Time will vary dependent on the ambient temperature. (Refer to the specification guide of your model).

Our Quantum Titan Commercial Range can be manifolded together in an equal flow manifold. The exact number of units will depend on specific system configurations and hot water demand. Consult Quantum’s technical guidelines for detailed recommendations​ or call our support team for further advice.

In split systems, the condenser unit can generally be installed at a distance from the storage tank, typically up to 7-8 meters. Refer to Quantum’s installation manual.

Quantum heat pumps require adequate space around the unit for proper airflow and maintenance access. Specific clearance requirements depend on the model and should be followed as per Quantum’s guidelines. Please refer to the installation guide for details.

Yes, a timer can be installed on our heat pumps to help manage operation during peak and off-peak electricity times, optimising energy savings​.

Quantum provides detailed installation manuals with specific instructions on plumbing and electrical connections. You can also contact our technical support team if you encounter any issues during setup.

Regular maintenance includes inspecting the sacrificial anode. Dependant of the water quality this is recommended to be done at the 3, 5 and 7 year mark. Cleaning and checking air filters, PTR valves and condensate drains is recommended to be done at 6 months to ensure there are no blockages from the environment.

Quantum domestic heat pumps operate at 48 decibels. The Titan commercial range operates at 58 decibels. Strategic installation and placement can further minimise noise disturbances.

For any service or repair enquiries, our customer service team is ready to assist. You can reach them at [email protected] or on 1800 644 705. We also have a network of authorised certified service agents across Australia for on-site repairs. Retailers are encouraged to direct customers to this support for any after-sales service needs.

Yes, Quantum offers comprehensive training for our retail partners. This includes product overviews, installation guidelines, and maintenance tips to help your staff better understand and support our heat pump solutions. Training can be arranged both in person and online.

Our typical metro delivery time is 24 hours, whilst regional areas and generally serviced within a week.

We provide a full suite of marketing materials, including brochures, technical specifications, and point-of-sale materials, to help you promote Quantum heat pumps to your customers. These can be accessed by contacting our marketing team directly.

For optimal performance, Quantum heat pumps require regular maintenance, including:

Inspecting air inlet and outlet for debris and blockages. Professional servicing to check refrigerant levels, electrical components including sacrificial anodes, for system efficiency.

Checking the condensate drain and PTR valve regularly (see specific intervals below).

Quantum recommends checking the condensate drain every 6 months to ensure it is free from blockages. Proper maintenance prevents water buildup and possible damage to the heat pump.

Condensate drainage varies based on humidity and system usage. Regular checks will help establish a normal drainage rate. Significant changes may indicate the need for servicing​. Please call our service team for further advice.

The PTR valve (Pressure Temperature Relief Valve) should be checked every 6 months to ensure there are no buildup or blockages. Proper maintenance prevents buildup and possible damage to the heat pump.

During routine checks, the PTR valve should release a small and clear amount of water. Continuous or excessive and discoloured discharge signals a possible issue, which should be inspected by a licenced professional.

Inspect the sacrificial anode every 1-3 years. In areas with hard water, it may need to be checked annually, as hard water can speed up the corrosion process.

Quantum heat pumps are primarily designed for outdoor installation, where airflow and ventilation are optimal. Indoor installations are not recommended due to potential ventilation and heat dissipation requirements, except in the case of installing a Quantum split unit.

Check that it’s connected to power and the circuit breaker is operational.
Ensure that the area around the unit is clear for airflow.
If the issue persists, contact Quantum’s service department for further assistance.

Yes, Quantum heat pumps are compatible with solar power setups. Integrating with solar allows the heat pump to operate on solar-generated electricity, enhancing efficiency and sustainability.

No, Quantum heat pumps do not require direct sunlight to operate. They utilise ambient air heat, making them effective even in shaded or overcast environments​.

Yes, Quantum heat pumps can be turned off during extended absences to conserve energy. Upon returning, allow the system time to heat the water before use. Time will vary depending on the ambient temperature.

In Australia, water heaters are typically set to a temperature range that ensures both comfort and safety. Hot water storage systems will heat water to 60°C  to prevent bacterial growth, specifically Legionella bacteria, which can thrive at lower temperatures. Australian regulations require storage tanks to heat water to at least 60°C.

Delivery temperature to taps is often reduced to around 50°C or lower at outlets (like taps and showers) for safety. This is to prevent scalding, especially in households with children or elderly individuals. Tempering valves are required to be installed by a licenced professional to reduce the temperature at the point of use while maintaining higher temperatures in storage.

In Australia, regulations for installing tempering valves on hot water systems are largely governed by the National Construction Code (NCC) and the Plumbing Code of Australia (PCA), which are applied uniformly across all states and territories. According to these regulations, tempering valves are generally required in all Australian states and territories when installing or replacing a hot water system in any setting that provides hot water to bathrooms or areas accessed by people.

Yes, water quality can impact Quantum heat pump performance. Hard water, in particular, may cause mineral buildup over time. Regular system maintenance and, if needed, water treatment can help mitigate this effect.​

Installation of Quantum heat pumps must be performed by a licensed plumbing professional, ensuring compliance with Australian standards. An electrical license is also required for the electrical work involved.

After a power outage, the heat pump should resume normal operation once power is restored. If it does not, check the power supply and settings or consult Quantum’s service team​.

Quantum heat pumps significantly reduce energy consumption and greenhouse gas emissions, supporting the environmental aspects of ESG initiatives. By using renewable energy sources like air to heat water, they help companies meet sustainability targets and reduce operational carbon footprints, making them an integral part of green building strategies.

Quantum heat pumps can reduce hot water heating costs by up to 75% compared to conventional gas or electric systems. Depending on the application and available rebates, typical payback periods range from 1 to 3 years, making them a cost-effective solution for long-term energy efficiency projects.

Yes, Quantum heat pumps are eligible for various government incentives and rebate programs, especially those aimed at reducing peak demand and improving energy efficiency. These incentives vary by region and project, and Quantum can assist in identifying relevant programs for your commercial clients.

Quantum heat pumps can be integrated with other renewable energy solutions like solar PV and battery storage, allowing businesses to create a comprehensive energy management system. They can also be part of demand-side management strategies to optimize energy use during off-peak periods, helping to lower overall energy costs and carbon emissions.

Our heat pumps, which are known for their energy efficiency and eco-friendly design, use R290 (propane) as their refrigerant in the domestic units. R290 has low-GWP (Global Warming Potential). Please contact our team for more information on our Commercial range.

Yes, Quantum heat pumps are designed to perform efficiently in a wide range of climates, including both hot and cold environments. With the ability to operate in outdoor temperatures as low as -10°C, they are ideal for various geographic regions without sacrificing efficiency or reliability.

Quantum heat pumps contribute to higher NABERS (National Australian Built Environment Rating System) and Green Star ratings by improving energy efficiency and reducing carbon emissions. Their inclusion in commercial projects can help developers and property owners achieve certification goals, demonstrating a commitment to sustainable building practices.